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Privacy & Cookie Policy

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We use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.

You may opt out of Google Analytics without affecting how you visit our site - for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Our General Data Protection Regulations (GDPR) Privacy Notice

1. What personal information do we collect/hold?
a. Your name, job title and employer’s name.
b. Business contact details, including address, email address and telephone number. Home contact details may be collected if you offer this as an alternative or work from home. 

2. How is it collected? (especially if assumed or obtained by electronic means)
a. Your information is collected either directly from you, or may be sent to us by one of your business colleagues to register your details on your behalf. 

3. What is the lawful basis for collecting this information?
a. To ensure we ‘fulfil our contract’ with you as a trading partner of Fayre Oaks Ltd.
b. For certain legitimate business purposes, e.g. where the processing enables us to enhance, modify, personalise or otherwise improve your services / communications. 

4. Who might we share your information with?
a. Your information will not be shared with any outside party unless you give specific permission. 

5. How is your information used?
a. Your information will only be used to provide services and support associated with trading with Fayre Oaks Ltd.

6. How long do we keep hold of your information?
a. Your information will be stored for as long as is required. Once our relationship has ceased and there is no legal requirement to retain it, all identifiable information will be deleted and only basic non-indefinable information retained for statistical purposes. 

7. How secure is your data?
a. At Fayre Oaks Ltd we take the safety and security of your data very seriously and we are committed to protecting your personal and sensitive information. All information kept by us is stored on our secure servers.
b. Once we have received your information, we will use our strict procedures and security processes to try to ensure unauthorised access does not occur. 

8. How to access the information we hold about you and your right to withdraw/amend information.
a. Your information is collected, retained and processed under the legitimate business interest reason enabling us to provide our services to you. You have the right to ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing.
b. Please use the details below to contact us if you wish to withdraw from the Fayre Oaks Ltd database, or to correct any inaccuracies in the information that we hold.
c. You may also request to receive a copy of the information we hold on you. Please allow 30 days following receipt of your request for this information to be sent.
d. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.

Peter Connelly
Fayre Oaks Ltd
Company Secretary
17th May 2018